Terms and Conditions

The www.hollywoodsalonservices.com website is owned and operated by Hollywood Salon Services LTD.

See our Contact Us page for our contact details.

These Terms and Conditions govern your use of the www.hollywoodsalonservices.com website and your relationship with Hollywood Salon Services LTD. Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the www.hollywoodsalonservices.com  website. By using www.hollywoodsalonservices.com you agree to be bound by these Terms and Conditions. Nothing in these Terms and Conditions affects your statutory rights.

These Terms and Conditions were last updated on 3rd February 2019.

TRADE ONLY

Hollywood Salon Services LTD operates exclusively as a wholesaler,  All sales are to the Trade. By placing an order with Hollywood Salon Services LTD you are confirming that you are not a Consumer for the purposes of the Consumer Credit legislation and for the Purposes of Sale of Goods legislation and that you are in business and purchasing the goods for the purpose of that business and not for personal use. All products sold on this website are intended for those qualified in the beauty trade and are for sale on a trade only basis. Customers should be qualified to use the products sold on this website. Goods are sold on the understanding that they will be used for their intended purpose. No responsibility will be accepted by The Seller, for trained or untrained personnel without qualified supervision using or mis-using equipment supplied by The Seller. If you are a business customer, it is your responsibility to ensure that you are insured for products that you are using and we reserve the right to ask you for proof of professional status.

YOUR STATUS

By placing an order through our site, you warrant that:

* you are a business and are entering a contract with us in the course of your trade;

CONSUMER RIGHTS

You acknowledge that you are not contracting as a consumer, and so do not have any consumer rights.

SHOPPING WITH WWW.HOLLYWOODSALONSERVICES.COM

You can Order Products in the following ways:

  • online via this website
  • by telephoning 0800 092 1083

When you place an Order for a product in any of the ways described above you are offering to buy it for the price stated, subject to these Terms.

When you place your Order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your Order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your Order. Once we have sent the confirmation email we will then check availability and contact you if the Product is not available you will be notified by email.

Hollywood Salon Services Ltd Link may cancel any sale and not supply Products if it is reasonable to do so and may change or discontinue the availability of Products at any time at its sole discretion. If an Order is cancelled, any payment made for the Products will be refunded in full. This does not affect your Statutory Rights.

Please note images shown on website may not be 100% accurate as to the item due to different monitor settings and digital images will not always be 100% accurate, please do not buy if you are not sure what the colour would turn out to be as we do not accept returns for this.

We would recommend you contacting us before purchasing so we can supply a photo image of the product.

PAYMENT

Orders may be processed online, cheques and postal order.

To ensure that shopping online is secure, your credit/debit card details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the Internet.

Your credit card company may also do security checks to confirm it is you making the Order.

You may able to use reward points at checkout. Unless specified otherwise, reward points are not valid in conjunction with any other offers.

All Order details and invoices will be sent with your goods to the delivery address that you specify at the point of placing your Order.

PRICE

The price for each Product on www.hollywoodsalonservices.com is shown & paid in UK sterling (GBP).

We always try to make sure that the prices on www.hollywoodsalonservices.com are accurate but errors may occur. If we discover an error in pricing of the Products in your Order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your Order at the correct price or cancelling it. (If we are unable to reach you we will treat the Order as cancelled). If an Order is cancelled, any payment made for the Products will be refunded in full.

You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery address you specify. For more information about our delivery charges for despatches to UK addresses click here.

ACCEPTANCE OF YOUR ORDER

There will be no contract of any kind between you and us unless we actually dispatch the products to you. Your order (including payment) is an offer to buy from us, so nothing we do or say will amount to any acceptance of that offer until we actually send the product to you. At any point up until then, we may decide not to send the products to you and to give you a full refund. At the moment the goods are dispatched (and not before), a contract will be made between you and us.

DELIVERY AND CHARGES

The cost of packing and delivery is clearly displayed at the checkout for your approval prior to confirming your order.

Most orders placed before 4.00pm (Monday-Friday) are despatched from our warehouse the same day, subject to your payment being processed and stock availability.

Orders placed after 4.00pm during the week or at weekends are processed and despatched the following working day. No orders are processed, despatched or delivered on Bank Holidays or weekends.

Please note that if your order is returned to us because the courier company could not deliver your parcel due to no one being at home, unable to get a signature at your property or too many delivery attempts. We will refund you for your order excluding delivery fees.

Highly Flammable goods (Alcohol and Acetone) cannot be shipped for free, even if order value is over £50.

COMPLAINTS

We welcome all feedback about our service and we aim to deal with any problems or difficulties experienced by our customers both quickly and fairly.

We have a simple but comprehensive returns and refunds policy which means that we can get to the bottom of most queries quickly and easily over the phone. For issues that cannot be dealt with immediately we will endeavour to respond within 24 hours either with a solution or with an expected timescale to put an end to the issue.

If you feel you have a complaint you wish to make please email us at sales@hollywoodsalonservices.com or call our customer service team on 0800 092 1083

RETURNS AND REFUNDS

We have a simple but comprehensive returns and refunds policy which means that we can get to the bottom of most queries quickly and easily over the phone. For issues that cannot be dealt with immediately we will endeavour to respond within 24 hours either with a solution or with an expected timescale to put an end to the issue.

For more information on Returns and Refunds, please click here.

AVAILABILITY OF PRODUCTS

We try to keep www.hollywoodsalonservices.com as up to date as possible but cannot guarantee that particular Product will always be available. All offers are available while stocks last. If we are unable to supply a Product you have Ordered, we will notify you as soon as we can after receiving your Order. If this happens, you may cancel your Order and we will refund you the money you have paid for it.

PRODUCTS

As images of the products are not always accurate such as nail polish or Gel polish we would advise all our customers to research the product before ordering as we do not accept returns or exchange for colours not fully matching the images supplied by the manufacturer.

AVAILABILITY OF THE WEBSITE.

We try and offer you the best service we can. But we cannot promise that all our products and services will meet your requirements and we cannot guarantee that www.hollywoodsalonservices.com will be fault free. If you find a fault, please let us know by contacting us on 0800 092 1083

There will be some times when your access to the www.hollywoodsalonservices.com website is restricted to allow for repairs, maintenance or improvements.

LIABILITY OF www.hollywoodsalonservices.com

The website is provided by us without any warranties or guarantees. You must bear the risks associated with the use of the Internet. If we are informed of any inaccuracies in the material on www.hollywoodsalonservices.com we will try to correct them as soon as we can. In particular we are not liable to you for the following:

  • Incompatibility of hollywoodsalonservices.comwith any of your computer or telecommunications equipment or software
  • Technical problems or errors or interruptions of hollywoodsalonservices.com
  • Inadequacy of hollywoodsalonservices.comto meet your requirements
  • To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (included but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss or privacy or loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to hollywoodsalonservices.com

Nothing in this paragraph applies to liability in respect of products sold through www.hollywoodsalonservices.com

Any technical issue occurred on www.hollywoodsalonservices.com when placing orders we reserve the right to cancel the order.

Nothing in these Terms and Conditions excludes liability for death or personal injury caused by our negligence or fraud.

PROPRIETARY RIGHTS

The content of www.hollywoodsalonservices.com is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of www.hollywoodsalonservices.com on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on www.hollywoodsalonservices.com without written permission from us.

No license is granted to you in these Terms and Conditions to use any trademark or service marks of Hollywood Salon Services.

CHANGES

We may update these Terms and Conditions from time to time and these changes will apply to the use of www.hollywoodsalonservices.com. If you do not wish to accept the new Terms and Conditions you should not continue to use www.hollywoodsalonservices.com. If you continue to use www.Hollywoodsalonservices.com after the date on which the change comes into effect, your use of www.hollywoodsalonservices.com indicates your agreement to be bound by the new Terms and Conditions.

GENERAL

Please read the instructions, manuals and other user documentation that comes with your Products carefully. Hollywood salon services  is not involved in the manufacture of Products and will not advise on their use or operation or the manufacturer’s guidelines. You are urged to use all Products safely and in accordance with the manufacturer’s guidelines.

Hollywood Salon Services LTD may change or withdraw any part of www.hollywoodsalonservices.com, or may refuse you access to the web site at any time if we consider it necessary.

Hollywood Salon Services LTD may also terminate this Agreement and immediately remove, cancel or suspend access to and use of www.hollywoodsalonservices.com upon breach of any part of these Terms whatsoever.

Termination shall be without prejudice to Hollywood Salon Services LTD other rights.

Hollywood Salon Services LTD acts as principal on its own account and not as agent for you or any other person.

If  Hollywood Salon Services LTD does not enforce any provision of this agreement such will not be considered a continuing waiver.

In the event that any part of these Terms is held to be unenforceable, such part will at Hollywood Salon Services LTD option be construed as far as possible to reflect the parties’ intentions and the remainder of the provisions will remain in full force and effect.

These Terms constitute the full agreement between you and Hollywood Salon Services LTD and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed.

Since we are only aiming www.hollywoodsalonservices.com at the UK market, we cannot guarantee that it accords with local laws of any other countries. Use of Hollywood Salon Services LTD and these terms are subject to the laws of England & Scotland and the jurisdiction of the English & Scottish Courts.

REPLACEMENT OF PRODUCTS AND REFUNDS.

Hollywood Salon Services LTD will not replace or refund any products that have been broken due to accidental damage.

If you experience any problems upon receiving your order you must notify us within 24 hours of receiving your order.

If you receive your products damaged you must notify us within 24 hours of receiving the products and provide photo images of the damaged items.

You must also notify us within 24 hours, should your order be missing items, a photo of what you have received and the packaging it arrived in must also be provided.

Without photo images of the damaged items we cannot offer you a replacement or a refund.